Frequently Asked Questions

All Élaahi pieces are made in Turkey using first-quality fabrics and professional sewing methods. We carefully select each design to ensure comfort, durability, and a refined finish.

Placing an order on our website is simple and secure: 1. Browse our collections and select your preferred items, size, and colour. 2. Add the item to your cart and proceed to checkout. 3. Enter your delivery details and complete payment securely. 4. You will receive an order confirmation email, along with your invoice and payment receipt. 5. Once your order is prepared and shipped, you will receive delivery notifications. Our website is designed to provide a smooth shopping experience from start to finish.

For the best shopping experience, we recommend placing orders directly through our website. This allows you to receive order confirmation emails, invoices, payment receipts, and delivery notifications. WhatsApp is available for assistance before or after placing your order.

Once an order has been confirmed, cancellation may not always be possible. If your order has not yet been processed or shipped, please contact us as soon as possible and we will do our best to assist.

Each product page includes size information to help you choose the best fit. You can also refer to our Size Guide section available in the website footer. If you are still unsure, feel free to contact us before placing your order.

We strive to display colours as accurately as possible. However, slight variations may occur due to lighting or screen settings.

We accept secure payments via Juice and debit/credit cards. All payment details are provided during checkout.

Availability is updated on our website. You can also follow our social media pages for restock updates and new arrivals.

You can contact us via WhatsApp, Instagram, or through the contact details available on our website.

We aim to respond to messages as quickly as possible, usually within a few hours during working hours.